Terms and Conditions – ClosersMatchVersion: 28-06-2025
ClosersMatch is part of Optimaal Groeien, located at Boeierstraat 9, 8102 HS Raalte, registered with the Dutch Chamber of Commerce under number 84358734.

Article 1 – DefinitionsIn these terms the following definitions apply:
1.1 CM: ClosersMatch, part of Optimaal Groeien, acting solely as an independent platform and intermediary. CM facilitates matches between Clients and Closers, and may provide related services such as screening, training, lead generation, administration and mediation. CM is not an employer, not a guarantor and not a contracting party in the execution of services between Client and Closer.
1.2 Client: any natural or legal person who makes use of closers and/or additional services such as lead generation through CM.
1.3 Closer: a self-employed professional engaged through CM to perform commercial activities, including lead follow-up, sales calls and closing.
1.4 Leads: potential customers provided by or through CM, or supplied by the Client.
1.5 Agreement: the cooperation between CM and the Client, confirmed via intake form and/or signed proposal.
1.6 No cure, no pay: the result-based model whereby the Client only pays a fee to CM when a new paying customer is successfully closed.

Article 2 – Applicability
2.1 These terms apply to all offers, agreements and services of CM.
2.2 Deviations are only valid if agreed upon in writing.
2.3 Any general terms of the Client are expressly rejected.

Article 3 – Services and purpose
3.1 CM acts as an intermediary between Clients and Closers and facilitates the cooperation from start to finish.
3.2 Services may include:
– Matching with Closers;
– Training, guidance and supervision of Closers;
– Lead generation and funnel building;
– Administration, invoicing and legal protection;
– Other sales and marketing support.
3.3 CM only acts as an intermediary and is not a contracting party in the agreement between Client and Closer, unless explicitly agreed otherwise.

Article 4 – Fees and payment
4.1 CM applies a no cure, no pay model: the Client pays only in case of a successful closing.
4.2 A successful closing is defined as: a customer who, through the efforts of the Closer, enters into a binding agreement with the Client and whose first payment has been received.
4.3 The fee amounts to a pre-agreed percentage of the order value (average 10–30%). This percentage is all-inclusive and covers all costs of CM and the Closer.
4.4 CM retains a platform and service fee of 3–8% of the order value.
4.5 Invoicing takes place in advance per month (for additional services) or per closed deal. Payment must be made within 14 days of the invoice date.
4.6 If payment is not received within this period, the Client is in default without prior notice of default, and CM is entitled to charge collection costs.
4.7 CM shall in no case be responsible for the payment behavior of end-customers of the Client. CM does not act as guarantor, debtor or collection agency. If an end-customer of the Client fails to pay, the risk and responsibility lie fully with the Client. CM only facilitates the platform and the administration of fees between Client and Closer.
4.8 The Client’s payment obligation to CM is unconditional and entirely independent of payment by its own customer. A deal is deemed realized once the Client’s end customer has signed the agreement and the first payment has been received by the Client. Suspension or set-off by the Client is excluded. If the Client fails to pay within the agreed term, an additional surcharge of 20% of the invoice amount shall apply. This surcharge is separate from the closer’s fee and serves solely to safeguard CM’s cash flow. The closer will always receive their compensation on time as agreed. In the event of non-payment by the Client’s end customer, the Client must initiate appropriate measures (such as debt collection); this does not release the Client from its obligations towards CM.

Article 5 – Pilot, Leads & Sales Funnel
5.1 Start of the cooperation
The cooperation may start with Client-provided leads or directly with the sales funnel.
5.2 Pilot with client leads (no cure, no pay)
If the Client provides their own leads, the cooperation begins with a pilot of ten (10) qualified leads. The pilot solely serves to assess the quality, intent and conversion potential of these leads. During the pilot, the principle “no cure, no pay” applies: fees are only charged per closed deal.
5.3 Lead quality assessment
ClosersMatch exclusively determines whether the leads are sufficient in quality and volume to create viable sales opportunities. Leads may be considered insufficient if they:
– fall outside the target audience,
– contain incorrect or incomplete data,
– are structurally unreachable, or
– show no buying intent.
5.4 Activation of the sales funnel
If the number or quality of the leads – at the sole discretion of ClosersMatch – is insufficient, the Client unconditionally agrees to activate the sales funnel provided by Optimaal Groeien. This is considered part of the cooperation and not a termination or modification of the agreement.
5.5 Execution of the sales funnel
The sales funnel is developed and executed by Optimaal Groeien (including funnel setup, content, advertising and lead generation) and operates separately from the deal-closing activities performed by ClosersMatch.
5.6 Costs and duration of the sales funnel
The investment for the sales funnel is €2,450 per month, excluding advertising budget. After an initial setup month ((at the same investment as the monthly costs), the funnel is executed for a minimum of three (3) months. Invoicing is made monthly in advance via Optimaal Groeien, with a 14-day payment term. After this initial period, termination is possible per calendar quarter.
5.7 Exclusivity of lead generation
Lead generation and all related fees shall be handled exclusively via Optimaal Groeien or directly via the Client. Under no circumstances are Closers or third parties permitted to independently generate, purchase or claim ownership of leads.

Article 6 – Non-circumvention and ownership of client relations
6.1 All leads, clients, contacts and assignments provided, processed or established through CM or OG (OG= Optimaal Groeien) shall remain the sole property of CM/OG.
6.2 The Client is strictly prohibited from directly engaging, contracting, instructing or making payments to closers, appointment setters or any other representatives of CM/OG outside of CM/OG, unless prior written consent has been granted by CM/OG.
6.3 This prohibition explicitly includes any additional commercial activities such as lead generation, cold acquisition, marketing services or sales campaigns, which may only be performed through CM/OG.
6.4 This restriction shall apply both during the cooperation and for a period of 12 months following termination of the cooperation, regardless of the reason for termination.
6.5 In the event of a breach, the Client shall owe CM/OG an immediately payable penalty of €7,500 per violation, plus 20% of the revenue generated outside CM/OG, without prejudice to CM/OG’s right to claim additional damages.

Article 7 – Quality and conduct
7.1 ClosersMatch selects, trains and supervises Closers based on a fixed methodology.
7.2 The Client cannot claim any employment-related rights regarding Closers (e.g. employment or liability as employer).
7.3 In case of complaints or insufficient quality, CM will provide a replacement at no extra cost.

Article 8 – Confidentiality and intellectual property
8.1 All information about clients, leads, strategies, scripts and methodologies of CM is strictly confidential.
8.2 The Client may not disclose this information to third parties or use it outside the cooperation with CM.
8.3 All intellectual property rights on materials, funnels, scripts and trainings developed by CM remain the property of CM.

Article 9 – Liability
9.1 CM acts solely as a platform and intermediary. CM facilitates the match between client and closer, but is not a bank, guarantor, or executing party.
9.2 CM shall not be liable for any damages, whether direct or indirect, arising from or related to the collaboration between client and closer. This includes, but is not limited to: consequential damages, lost profits, missed opportunities, reputational damage, negative reviews, non-payment, or dissatisfied customers.
9.3 All obligations, performance, and results are entirely at the risk and responsibility of the client and the closer. Any disputes must be resolved directly between those parties. CM may mediate upon request, but without any obligation or liability for the outcome.
9.4 CM’s liability may only arise in cases of intentional misconduct or gross negligence by CM itself. In such cases, liability is limited strictly to the direct damages that are the immediate and direct result of such misconduct.
9.5 The client and closer shall fully indemnify CM against any and all third-party claims arising from or related to the collaboration.

Article 10 – Termination
10.1 The Agreement is entered into for an indefinite period, unless agreed otherwise.
10.2 Both parties may terminate the Agreement in writing with 30 days’ notice.
10.3 CM may terminate the cooperation immediately in the event of: Breach of these terms, the non-circumvention clause, or any act of non-payment or reputational damage.

Article 11 – Buy-out / Conversion of a closer
11.1 If the client decides to employ, engage on a freelance basis, or otherwise collaborate with a closer introduced via CM/OG outside CM/OG, the client shall be obliged to pay CM/OG a one-time conversion fee of ten thousand euros (€10,000).
11.2 This obligation applies regardless of the time elapsed since the introduction.
11.3 Deviations from this provision are only valid if expressly agreed in writing with CM/OG and after full payment of the agreed fee.
11.4 If the client and/or closer establishes an employment or collaboration outside CM/OG without prior approval, an immediately payable penalty of seven thousand five hundred euros (€7,500) per breach shall be due, increased by twenty percent (20%) of the turnover generated outside CM/OG, without prejudice to the right of CM/OG to claim additional damages.

Article 12 – House rules for clients and closers
12.1 General
Both client and closer are obliged to comply with the house rules: https://www.closersmatch.com/house-rules of CM. Transparency, speed and full registration in the CM portal are essential for proper cooperation. Concealing, withholding or processing leads, agreements or deals outside CM shall be deemed a material breach of the agreement (Dutch version applies in case of translation differences).
12.2 Obligations of the client
The client is obliged to register all leads fully and correctly in the CM portal and to provide full transparency regarding the status of leads, appointments and closed deals. Invoices issued by CM must be paid within fourteen (14) days of the invoice date. In the event of late payment, the invoice amount shall automatically be increased by twenty percent (20%) of the deal value, without prejudice to CM’s right to claim additional damages. The client may not make any arrangements with closers outside CM. If the client is approached for such arrangements, he must immediately notify CM in writing.
12.3 Obligations of the closer
The closer is obliged to log all calls, appointments and deals fully and correctly in the CM portal. Each sales call must be recorded or a written report must be uploaded in the portal. The closer may not make or conceal any arrangements or payments outside CM. If the client approaches the closer for such arrangements, the closer must immediately notify CM in writing.
12.4 Sanctions in case of breach
In the event of a breach of these house rules, the party in breach shall owe CM an immediately payable penalty of seven thousand five hundred euros (€7,500) per breach, plus twenty percent (20%) of the turnover generated outside CM or the value of the concealed deal, without prejudice to CM’s right to claim additional damages. In addition, the closer forfeits any claims to outstanding payments. CM may immediately terminate the cooperation and suspend or block accounts.

Article 13 – Performance Expectation for Closers
13.1 Each closer participating in a pilot or ongoing assignment is expected to close at least one (1) deal per month, based on a minimum of ten (10) qualified leads per month.
13.2 This benchmark serves as a reasonable performance indicator to evaluate the effectiveness of both the closer and the lead source.
13.3 If this target is not met without justified reason, ClosersMatch reserves the right to:
a) reassign the account to another closer;
b) adjust or terminate the collaboration with the closer; or
c) activate additional lead support or a sales funnel to improve conversion.
13.4 The closer acknowledges that consistent follow-up, reporting and adherence to the ClosersMatch systems and guidelines are essential to meet this performance standard.

Article 14 – Conduct, Integrity & Platform Protection
14.1 Use of platform & confidentiality
Closers and Clients gain access to confidential information via ClosersMatch, such as leads, pricing, sales scripts, funnels, customer data and strategies. This information may only be used within the collaboration through CM and may not be copied, shared, resold or used for personal or commercial purposes outside CM.
14.2 Prohibition of bypassing ClosersMatch (non-bypass clause)
Closers are strictly prohibited from:
a) Making agreements, receiving payments or performing work for a client outside CM.
b) Initiating or accepting direct cooperation with a client without CM’s approval.
c) Closing deals, handling payments or communicating with leads or clients outside the CM platform or without registration.
If a client attempts to bypass CM, the closer must inform CM in writing within 24 hours.
14.3 Misuse of client relationships
Closers may not approach clients for:
– Direct freelance or employment agreements outside CM;
– Selling their own services such as coaching, consulting, marketing or training;
– Upselling or cross-selling personal products/services to the client’s leads or customers;
– Receiving personal payments (e.g. via PayPal, bank transfer, Tikkie or private invoices).
14.4 Backdoor deals / hidden agreements
Any form of unregistered cooperation, compensation or “we handle this privately” arrangement between client and closer, without CM’s knowledge, is strictly forbidden. This also includes unpaid favors, barter agreements, private discounts or follow-up work that is not reported through CM.
14.5 Competition & copying the model
Without written permission from CM, the closer is not allowed to:
– Develop or launch a similar platform, matching service or business model;
– Recruit other closers or clients away from CM;
– Reuse, sell, or distribute CM/OG scripts, funnels, training content or methods;
– Work for direct competitors of the client using confidential information obtained through CM.
14.6 Transparency & reporting obligation
All sales calls, appointments, offers, contracts and deals derived from CM leads must be accurately logged in the CM portal.
Hiding, deleting, misreporting or delaying information is considered fraud.
14.7 Penalties & consequences
In case of violation of this article, the closer or client will owe:
– An immediately payable fine of €7,500 per violation, plus
– 20% of the revenue or deal value generated outside CM,
– Immediate termination of access and removal from assignments,
– Loss of outstanding commissions or bonuses,
– Without prejudice to CM’s right to claim additional damages.
14.8 Integrity & monitoring
CM reserves the right to track and review communications, recordings, reports and portal activity to safeguard quality and integrity.
If fraud, conflict of interest or platform misuse is suspected, CM may immediately block access and initiate an internal investigation.

Article 15 – Kick-off, Start & Cancellation
15.1 Conditions prior to the kick-off
The kick-off will only be scheduled once the Client has:
a) provided all necessary information, product details and target audience data;
b) granted access to relevant systems, CRM, email accounts or lead files;
c) created the required accounts for ClosersMatch and/or the assigned closer(s);
d) signed the agreement and any applicable NDA.
15.2 Start after kick-off
Following the kick-off, the collaboration must become operational within a maximum of five (5) working days. This includes lead follow-up, sales conversations or any other agreed commercial activities.
15.3 Delay caused by the Client
If the Client does not start within five working days after the kick-off or fails to provide access/leads, the following applies:
a) ClosersMatch is entitled to pause or reschedule the collaboration;
b) The reserved closer capacity will expire without any guarantee of future availability;
c) Billing may commence from the fifth working day after the kick-off.
15.4 Cancellation after kick-off
If the Client decides to cancel the collaboration after the kick-off, the following applies:Cancellation before the kick-off: no charge.Cancellation after the kick-off but before the first lead follow-up: €1,000 (or agreed onboarding fee) to cover time invested, training and reserved capacity.Cancellation after the start of activities: the regular notice period of one (1) month applies (based on an average of 10 leads per week).
15.5 Notice period
A mutual notice period of one (1) month applies to all collaborations, regardless of results or deal status (based on an average of 10 leads per week).
15.6 Client’s internal team members
If the Client requires the closer to first meet internal team members or obtain additional internal approval, this may not delay the start. If an internal staff member decides to terminate the collaboration, the provisions of Article 15.4 apply immediately.
15.7 Not non-committal
The kick-off is free of charge but not without obligation. ClosersMatch invests time, training, onboarding and reserves closer capacity. Therefore, the Client is expected to be ready to start within five working days after the kick-off.

Article 16 – Lead Delivery, Communication & Termination
‍Throughout the collaboration, the client agrees to:
a) provide an average of ten (10) qualified leads per week, unless otherwise agreed in writing;
b) remain available for evaluations, updates, and follow-ups;
c) respond within a maximum of five (5) business days to communication from ClosersMatch or the assigned closer.
16.1 Non-performance or lack of communication
If the client fails to deliver leads or remains unreachable for more than five (5) business days without prior notice, this will be considered a unilateral suspension of the collaboration.
ClosersMatch is then entitled to:
– suspend or terminate the collaboration with immediate effect;
– cancel the reserved closer capacity;
– charge a fixed penalty of €1,000 for breach of contract;
– and invoice compensation for lost revenue, calculated as follows:Missed leads × average conversion rate × average order value × agreed commission percentage.Example: with a 10% conversion rate, €3,000 order value, and 15% commission, the compensation per missed 10 leads equals:
(10 × 10% × €3,000) × 15% = €450 per week. If no exact data is available, ClosersMatch may determine this based on averages from previous weeks or comparable projects.
Both the penalty and revenue compensation apply without limiting ClosersMatch’s right to claim additional damages under Article 6:94 of the Dutch Civil Code.
16.2 Notice period
A one (1) month notice period applies unless otherwise agreed in writing.
During this notice period, the client remains obligated to:
– continue providing the agreed number of leads;
– remain reachable for evaluations and handover;
– and properly handle any ongoing conversations or leads.If the client fails to do so, ClosersMatch reserves the right to apply both the €1,000 fixed penalty and the lost revenue compensation described in clause 16.1 for the remaining weeks of the notice period.
16.3 Repeated violations
In case of repeated violations or structural lack of cooperation, ClosersMatch reserves the right to terminate the collaboration immediately and claim compensation for lost capacity, revenue, and operational costs.
Explanation (non-binding)
This clause protects ClosersMatch’s operational continuity.
When clients suddenly stop providing leads or communication, it directly impacts planning, capacity, and revenue.
The fixed penalty covers immediate damages, while the lost revenue calculation compensates the measurable business loss.

Article 17 – Performance, communication and continuity of the closer
17.1 Obligations of the closer
During the collaboration, the closer commits to:
a) follow up on all assigned leads promptly and professionally;
b) remain reachable on a daily basis via the agreed communication channels, including the CM portal, phone or email;
c) respond within a maximum of two (2) business days to messages or requests from ClosersMatch or the client;
d) accurately and completely log all activities, calls and results in the ClosersMatch portal.
17.2 Non-performance or lack of communication
If the closer fails to follow up, does not respond to communication, or is absent for more than five (5) business days without prior notice, this will be considered a unilateral suspension of work.
In such case, ClosersMatch is entitled to:
– suspend or terminate the collaboration with immediate effect;
– withhold pending commissions and payments;
– charge a fixed penalty of €1,000 for breach of contract;
– and claim compensation for lost revenue, missed leads or reputational damage, calculated as follows:Missed follow-ups × average conversion rate × average order value × agreed commission percentage.
17.3 Repeated violations
In the event of repeated violations or a structural lack of communication, follow-up or reporting, ClosersMatch reserves the right to:
– immediately remove the closer from ongoing projects;
– block all access to the platform;
– cancel any entitlement to outstanding commissions;
– and claim additional compensation for damages suffered by ClosersMatch or the client.
17.4 Purpose of this article
This article safeguards continuity, reliability and professionalism within ClosersMatch.
When closers stop communication or lead follow-up without prior notice, it causes direct damage to client relations, planning, reputation and revenue.
The penalty and possible compensation serve to cover these losses and prevent recurrence.
17.5 Payment and Access
‍Access to the ClosersMatch platform is strictly permitted only with an active and fully paid account.In case of non-payment, chargeback, or cancellation of the automatic subscription, the right to access the platform, leads, commissions, and all related systems shall immediately lapse.If a closer continues to operate, communicate with clients, or perform assignments through the platform despite non-payment, all payment obligations shall remain in full effect and such use shall be considered unauthorized.In that event, the closer shall owe ClosersMatch an immediately payable penalty of €1,000, plus €250 per month for each month (or part thereof) that the payment delay continues or until the collaboration is formally terminated in writing.ClosersMatch reserves the right to assign outstanding amounts and penalties to third parties for collection, with all associated collection and legal costs to be borne entirely by the closer.

Article 18 – Disputed or Cancelled Deals
‍18.1 A deal is considered closed once the end customer has signed the agreement and made the first payment.
18.2 If a deal is cancelled, dissolved or reversed after this moment, the agreed compensation to ClosersMatch remains fully due, unless the closer has demonstrably acted in violation of this agreement or provided misleading information.
18.3 ClosersMatch is not liable for refunds, cancellations or non-payment by the Client’s end customers. These risks lie entirely with the Client.
18.4 In case of repeated disputes or unclear deals, ClosersMatch reserves the right to impose additional conditions or terminate the cooperation with immediate effect.

Article 19 – Invoicing, Payment & Platform Fee
‍19.1 ClosersMatch acts solely as an intermediary and administrative processor between Client and Closer.
19.2 The Closer remains a self-employed entrepreneur and is responsible for their own invoices and tax obligations.
19.3 Payments from Clients are processed through ClosersMatch. CM deducts the agreed platform fee (3–8%) and transfers the remaining amount to the Closer within 14 days after receipt and verification.
19.4 ClosersMatch is not liable for delays caused by late payment by the Client. The Client may not pay the Closer directly; if this occurs, a penalty of €7,500 plus 20% of the external amount applies immediately.
19.5 If a deal is disputed, payment may be temporarily suspended until verification is complete.

Article 20 – Governing Law and Jurisdiction
‍20.1 These terms and all agreements between the parties are governed exclusively by Dutch law.
20.2 Any disputes shall be submitted to the competent court in Overijssel, the Netherlands, unless mandatory law dictates otherwise.