House Rules

1. Scope and general

1.1 These house rules apply to clients and closers who cooperate through ClosersMatch (CM).

1.2 Compliance with CM's processes, systems and instructions is mandatory. Violation may result in withholding of payments, penalties and (immediate) termination in accordance with the General Terms and Conditions.

2. Registration and logging

2.1 All leads, conversations, appointments, quotes and deals are recorded fully and correctly in the CM portal.

2.2 Appointments, quotes or contracts are not processed outside the portal.

2.3 Quotes are sent from the CM portal and digitally signed by the customer within the portal (where applicable to the project).

3. Recordings and evidence (closers)

3.1 A recording is made of every sales conversation (by phone or online) and securely stored in the portal.

3.2 If recording is not possible, the closer must immediately upload a concise written report with key points to the portal.

3.3 Recordings and reports are mandatory evidence and form part of the deal registration.

4. Contact and channels

4.1 Communication takes place via the systems and guidelines designated by CM.

4.2 Arrangements or payments outside CM and outside the portal are prohibited.

4.3 Requests from either party to bypass CM must be reported to CM in writing within 24 hours.

5. Professional conduct

5.1 Communication is professional and respectful; no swearing, personal attacks or gossip.

5.2 Work is carried out in accordance with CM scripts, processes and instructions.

5.3 Failure to comply with instructions may be regarded as a violation of these house rules.

6. Behaviour, integrity and cooperation

6.1 All communication within ClosersMatch takes place in a professional and respectful manner. Sarcasm, personal attacks or foul language are not permitted.

6.2 Negativity without constructive intent is not accepted. Problems or frustrations may be shared, but always with the aim of achieving improvement.

6.3 Deliberately influencing others in a negative way, gossiping or creating factions or unrest is prohibited.

6.4 Feedback and criticism are welcome when they are respectful, concrete and aimed at improvement.

6.5 Information about leads, customers, scripts, rates and internal processes remains strictly confidential. Sharing or using it outside ClosersMatch constitutes a violation.

6.6 Loyalty and reliability are core values. Commitments are honoured; if something is not feasible, this is communicated in a timely manner.

6.7 ClosersMatch expects a team mindset: the success of others is valued and supported. Cooperation takes precedence over competition.

6.8 Violations of this article may result in a warning, temporary removal from campaigns, or immediate termination of the cooperation, depending on the severity.

7. Sanctions for violations

7.1 Concealing or handling leads, appointments or payments outside CM: a penalty of €7,500 per violation plus 20% of the revenue or deal value generated outside CM.

7.2 In the event of a violation, claims to amounts not yet paid out may lapse.

7.3 CM may block accounts and terminate the cooperation with immediate effect in the event of serious violations (including non-circumvention, fraud, reputational damage), in accordance with Articles 12 and 14 of the General Terms and Conditions.

7.4 In the event of minor violations, CM may opt for a warning or discussion; this does not affect the right to take immediate action in the event of serious violations.

8. Performance and growth (closers)

8.1 Performance standard: on average at least one deal per month based on ten qualified leads per month (in accordance with Article 13 of the General Terms and Conditions).

8.2 If performance lags behind without valid reason, CM may remove you from the campaign, replace you, or provide additional training.

8.3 Consistent performance leads to progression to campaigns with higher order values.

8.4 Periodic assessment of results, communication, attitude and skills determines your category (Entry, Mid-Level, High-End).

9. Availability and response times

9.1 Closers: available daily; respond within two working days to CM or the client; follow up on assigned leads in a timely and complete manner (in accordance with Article 17.1 of the General Terms and Conditions).

9.2 Clients: aim for prompt communication; ideally respond within 24 hours, but no later than within five working days (in accordance with Article 16 of the General Terms and Conditions).

9.3 If the client is unreachable for five working days or fails to provide input/leads: CM may pause the cooperation, release capacity and continue invoicing, or take measures in accordance with Articles 15–16 of the General Terms and Conditions.

9.4 If the closer is unreachable for five working days or fails to follow up: CM may withhold commission, apply a penalty or damages, and terminate the cooperation in accordance with Article 17 of the General Terms and Conditions.

10. Conditions before kick-off

10.1 For everyone: create and set up accounts (portal, CRM, email) and sign the required documents (agreement, NDA).

10.2 Clients: provide access to systems or lead files and basic information (product, target audience).

10.3 Closers: test tool access and confirm sample logging or working method.

10.4 There is no mandatory start-up contribution for closers, unless agreed in writing for the specific assignment.

10.5 No kick-off takes place without completion of 10.1–10.4 (in accordance with Article 15 of the General Terms and Conditions).

11. Non-circumvention and confidentiality

11.1 All customer and lead data, scripts, rates, strategies and internal processes remain within CM.

11.2 Non-circumvention applies during the cooperation and for twelve months thereafter. Penalties and additional damages apply in accordance with Articles 6 and 14 of the General Terms and Conditions.

12. Final provision

12.1 In the event of a conflict between these house rules and the General Terms and Conditions, the General Terms and Conditions shall prevail.

12.2 CM may update these house rules; the most recent version applies.