House Rules – ClosersMatch Version: 28-06-2025
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These House Rules apply to all users of ClosersMatch (CM), part of Optimaal Groeien, Boeierstraat 9, 8102 HS Raalte, The Netherlands.

‍Article 1 – General
1.1 These House Rules apply to all users of ClosersMatch, including both Clients and Closers.
1.2 By using the platform and/or entering into cooperation with ClosersMatch, each user confirms to have read, understood and fully accepted these House Rules.
1.3 These House Rules form an integral supplement to the General Terms and Conditions of ClosersMatch. In case of conflict, the General Terms and Conditions shall prevail.
1.4 Any violation of these House Rules automatically results in sanctions as described in Article 4, without prejudice to ClosersMatch’s right to claim additional damages.

‍Article 2 – House Rules for Closers
2.1 Registration Obligation
All leads, calls, appointments, offers and deals must be entered accurately, completely and without exception in the ClosersMatch portal within 24 hours after the contact moment. Concealing any lead, appointment or deal is considered fraud.
2.2 Recordings and Evidence
Every sales conversation (telephone or digital) must be recorded and uploaded to the portal immediately after the call. If recording is technically impossible, a written summary including the date, time and discussion points must be uploaded to the portal within 12 hours. Without a recording or written summary, no payout will be made.
2.3 Offers and Contracts
All offers and contracts must be issued exclusively through the CM portal. Each offer must include the official ClosersMatch digital signature or approval. Offers issued outside the portal are invalid and void all rights to payment.
2.4 Professional Conduct
Communication with Clients must always be professional, respectful and in line with the CM Code of Conduct. Closers are strictly prohibited from presenting or negotiating their own terms, services or side arrangements outside CM. Any deviation from CM scripts or processes requires prior written approval from CM.
2.5 Prohibition on Direct Deals
Closers are strictly forbidden to accept or offer any direct agreements, payments or benefits outside CM. Any attempt by a Client to circumvent CM must be reported immediately and in writing to CM. Failure to report such attempts is considered a serious breach and leads to immediate termination.

‍Article 3 – House Rules for Clients
3.1 Lead Registration and Transparency
All leads, including those provided by the Client itself, must be entered fully and accurately into the CM portal. All appointments, offers, results and updates must be tracked exclusively within the portal. Concealing leads, appointments or deals is considered a breach of contract and fraud.
3.2 Payment Obligations
All CM invoices must be paid within 14 days. Late payment automatically incurs a 20% penalty on the invoice or deal value, in addition to statutory interest. Direct payments to Closers or any side arrangements are strictly forbidden and considered invalid.
3.3 Relationship with Closers
Closers are not freelancers of the Client but operate exclusively under CM. Clients are prohibited from directly hiring, compensating or offering any benefits to Closers outside CM. Any breach falls under the non-circumvention clause of the General Terms and Conditions and results in penalties and termination.

‍Article 4 – Sanctions and Consequences
4.1 Violations by ClosersConcealing leads, appointments or deals → Immediate penalty of €7,500 per violation + 20% of the value generated outside CM. Failure to upload recordings or summaries → Forfeiture of all payout rights. Offers issued outside the portal → No right to payment + €2,500 penalty. Fraud or repeated violations → Immediate blocking and permanent exclusion from CM.
4.2 Violations by ClientsConcealing leads or deals → Immediate penalty of €7,500 per violation + 20% of the deal value. Late payment → 20% surcharge + statutory interest.Direct payments or benefits to Closers → Invalid + €7,500 penalty. Fraud or repeated violations → Immediate termination of collaboration and blocking of access to CM.
4.3 Additional Measures
CM may freeze ongoing deals until compliance is restored.
CM reserves the right to claim damages on top of penalties.
Any legal or collection costs incurred shall be fully borne by the violating party.

‍Article 5 – Final Provisions
5.1 These House Rules apply without exception to all users of ClosersMatch.
5.2 By using the platform, signing offers or entering into cooperation, each user agrees to these House Rules.
5.3 ClosersMatch reserves the right to amend these House Rules at any time. The latest version published in the CM portal shall be binding from the date of publication.
5.4 The latest version is available at: https://www.closersmatch.com/house-rules. The Dutch version shall prevail in case of translation differences.

‍Article 6 – Performance & Growth
6.1 Result-Driven Approach
At ClosersMatch, everything revolves around results. Every Closer is evaluated on commitment, attitude and performance.
6.2 Minimum Performance Standard
Each Closer is expected to achieve at least one closed deal per month, based on an average of ten qualified leads.
6.3 Improvement Plan for Underperformance
If this standard is not met, ClosersMatch may temporarily remove the Closer from a campaign or provide additional training and coaching to improve performance.
6.4 Growth Through Consistency
Consistent results lead to automatic progression towards higher-level campaigns, larger deal values and increased earnings.
6.5 Periodic Evaluation
Every Closer is periodically evaluated on performance, communication, attitude and skill development. These evaluations determine eligibility for promotion and campaign assignments.
6.6 Campaign Categories
The campaign category (Entry, Mid-Level or High-End) is determined by experience, performance and consistency.
The better the performance, the faster the advancement — and the higher the earnings.

‍Article 7 – Behaviour, Negativity & Professional Conduct
7.1 Respectful Communication
All communication must remain professional and respectful. Insults, sarcasm, gossip or personal attacks are not tolerated.
7.2 No Negativity Without Solutions
Issues may be raised, but always with a constructive mindset and – where possible – a proposed solution. Pure negativity is not accepted.
7.3 No Toxic Influence or Division
Deliberately creating conflict, forming groups against others, spreading rumours or negatively influencing others is prohibited.
7.4 Constructive Feedback Only
Feedback is welcome when it helps others improve. It must be clear, respectful and solution-oriented – never destructive.
7.5 Confidentiality & Loyalty
Leads, client data, scripts, pricing, strategies and internal processes are confidential and may not be shared outside ClosersMatch.
7.6 No Bypassing ClosersMatch (Non-Circumvent)
Closers and Clients are not allowed to make agreements, payments or side deals outside the ClosersMatch platform.
7.7 Professional Attitude & Reliability
Commitments must be honoured. If something cannot be delivered on time, this must be communicated in advance – not afterwards.
7.8 Team Mindset
We grow together. The success of others is not a threat, but proof that the system works. We lift each other up.
7.9 Violations & Consequences
1st violation: written warning
2nd violation: evaluation and possible removal
Severe breach (such as bypassing CM or reputational damage): immediate termination and contractual consequences

‍Article 8 – Reachability & Communication
ClosersMatch operates on speed, collaboration and mutual trust.
To achieve results, the Client must remain reachable for questions, feedback and decisions throughout the cooperation.
8.1 Response Time
During active projects or campaigns, the Client must respond within 24 hours to messages or requests from ClosersMatch (via email, WhatsApp or phone).
8.2 Unreachability
If the Client remains unresponsive for five (5) working days or fails to provide required input (such as leads, approvals or feedback), ClosersMatch reserves the right to:
a) Pause the collaboration temporarily;
b) Release the reserved closer capacity;
c) Continue invoicing as long as the agreement remains active.
8.3 Responsible Contact Person
The Client must appoint one dedicated contact person responsible for communication and decision-making within the project.

‍Article 9 – Conditions Before the Kick-Off
Before the collaboration officially begins, each new Closer must:
a) create and fully set up all required accounts (such as email, CRM, portal and communication tools);
b) complete the payment of the start fee or any applicable administrative costs;
c) sign all required documents (such as the collaboration agreement and NDA. An average timeframe of one (1) week applies for completing these steps, starting from the first contact until the scheduled kick-off.
The kick-off will only be scheduled after all these conditions have been fulfilled. Without completion of these steps, participation in campaigns or projects is not permitted. Those who deliver consistently, grow naturally.